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Commands for
iOS
devices

These commands also apply to
iPadOS
devices.
Command
Description
Activation types
View device report
This command displays detailed information about a device. You can export and save the device report on your computer. For more information, see View and save a device report.
MDM controls
User privacy
View device actions
This command displays any actions that are in progress on a device. For more information, see Viewing device actions.
MDM controls
User privacy
Delete all device data
This command deletes all user information and app data that the device stores and returns the device to factory default settings.
If the device is unable to connect to
BlackBerry UEM
when you send this command, you can either cancel the command or remove the device from the console. If the device connects to
BlackBerry UEM
after you remove it, only the work data is deleted from the device.
If eSIM information is detected on one or more devices that you select, you are prompted to specify whether the data plan information must be preserved.
To send this command to multiple devices, see Send a bulk command.
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Delete only work data
This command deletes work data, including the IT policy, profiles, apps, and certificates that are on the device.
If the device is unable to connect to
BlackBerry UEM
when you send this command, you can either cancel the command or remove the device from the console. If the device connects to
BlackBerry UEM
after you remove it, the work data is deleted from the device.
To send this command to multiple devices, see Send a bulk command.
MDM controls
User privacy
Lock device
This command locks a device. Apple appends "Lost iPhone" or "Lost iPad" to the title of the message you specify. The user must type the existing device password to unlock the device. If a device is temporarily lost, you might use this command.
When you send this command, the device locks only if there is an existing device password. Otherwise, no action is taken on the device.
This command is not supported for
Apple TV
devices.
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Unlock and clear password
This command unlocks a device and deletes the existing password. The user is prompted to create a device password. You can use this command if the user forgets the device password.
This command is not supported for
Apple TV
devices.
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Turn on Lost Mode
This command locks the device and lets you set a phone number and message to display on the device. For example, you can display contact information for when the device is found.
After you send this command, you can view the location of the device from
BlackBerry UEM
.
This command is supported only for supervised devices.
This command is not supported for
Apple TV
devices.
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Deactivate BlackBerry 2FA
This command deactivates devices that are activated with the "
BlackBerry 2FA
" activation type. The device is removed from
BlackBerry UEM
and the user can't use the
BlackBerry 2FA
feature.
This command is not supported for
Apple TV
devices.
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Update OS
This command forces devices to install an available OS update.
For more information, see Update the OS on supervised iOS devices.
To send this command to multiple devices, see Send a bulk command.
This command is supported only for supervised devices.
This command is not supported for
Apple TV
devices.
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Restart device
This command forces devices to restart.
This command is supported only for supervised devices.
This command is not supported for
Apple TV
devices.
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Turn off device
This command forces devices to turn off.
This command is supported only for supervised devices.
This command is not supported for
Apple TV
devices.
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Wipe apps
This command wipes data from all
Microsoft Intune
-managed apps on the device. The apps are not removed from the device.
For more information, see Wipe apps managed by Microsoft Intune.
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Update device information
This command sends and receives updated device information. For example, you can send newly updated IT policy rules or profiles to a device, and receive updated information about a device such as OS version or battery level.
To send this command to multiple devices, see Send a bulk command.
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User privacy
Update time zone
This command sets the device time according to the region that you select.
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Remove device
This command removes the device from
BlackBerry UEM
but does not remove data from the device. The device may continue to receive email and other work data.
This command is intended for devices that have been irretrievably lost or damaged and are not expected to contact the server again. If a device that has been removed attempts to contact
BlackBerry UEM
, the user receives a notification and the device won't be able to communicate with
BlackBerry UEM
unless it is reactivated.
To send this command to multiple devices, see Send a bulk command.
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User privacy
Refresh eSIM cellular plans
For devices that have an eSIM-based cellular plan, this command queries updated plan details for the device from the device carrier URL.
MDM controls