Commands for

Android

devices

View device report

This command displays detailed information about a device. You can export and save the device report on your computer. For more information, see View and save a device report.

View device actions

This command displays any actions that are in progress on a device. For more information, see Viewing device actions.

Lock device

This command locks the device. The user must type the existing device password to unlock the device. If a device is temporarily lost, you might use this command.

When you send this command, the device locks only if there is an existing device password. Otherwise, no action is taken on the device.

Delete all device data

This command deletes all user information and app data that the device stores, including information in the work space and returns the device to factory default settings.

If the device is unable to connect to

BlackBerry UEM

when you send this command, you can either cancel the command or remove the device from the console. If the device connects to

BlackBerry UEM

after you remove it, only the work data is deleted from the device, including the work space, if applicable.

To send this command to multiple devices, see Send a bulk command.

Delete only work data

This command deletes work data, including the IT policy, profiles, apps, and certificates that are on the device and deactivates the device. If the device has a work space, the work space information and the work space are deleted from the device but all personal apps and data remain on the device. For more information, see Deactivating devices.

When you use this command on

Android Enterprise

devices, you can type a reason that appears in the notification on the user's device to explain why the work profile was deleted.

For

Work and personal - full control

(

Android Enterprise

) activations, this command is supported only by devices running Android 11 and later.

If the device is unable to connect to

BlackBerry UEM

when you send this command, you can either cancel the command or remove the device from the console. If the device connects to

BlackBerry UEM

after you remove it, the work data is deleted from the device, including the work space, if applicable.

To send this command to multiple devices, see Send a bulk command.

Unlock device and clear password

This command unlocks the device and prompts the user to create a new device password. If the user skips the "Create device password" screen, the previous password is retained. You can use this command if a user forgets the device password.

This command is not supported by devices with

Samsung Knox

SDK 3.2.1 and later.

Specify device password and lock

This command lets you create a device password and then lock the device. You must create a password that complies with existing password rules. To unlock the device, the user must type the new password.

For the

Work and personal - full control

(

Android Enterprise

) and

Work and personal - user privacy

(

Android Enterprise

) activation types, only devices that use a version of the

Android

OS earlier than

Android

11 support this command.

Reset work space password

This command deletes the current work space password from the device. When the user opens the work space, the device prompts the user to set a new work space password.

Specify work space password and lock

You can specify a work profile password and lock the device. When the user opens a work app, they must type the password that you specified.

Disable/enable work space

This command disables or enables access to the work space apps on the device.

Deactivate BlackBerry 2FA

This command deactivates devices that are activated with the

BlackBerry 2FA

activation type. The device is removed from

BlackBerry UEM

and the user can't use the

BlackBerry 2FA

feature.

Wipe apps

This command wipes data from all

Microsoft Intune

-managed apps on the device. The apps are not removed from the device.

For more information, see Wipe apps managed by Microsoft Intune.

Update device information

This command sends and receives updated device information. For example, you can send newly updated IT policy rules or profiles to a device, and receive updated information about a device such as OS version or battery level.

To send this command to multiple devices, see Send a bulk command.

Request bug report

This command sends a request to the device for the client logs. The device user must accept or decline the request.

Restart device

This command sends a request to the device to restart. A message displays to the user that the device will restart in one minute. The device user has the option to snooze the restart for 10 minutes.

Remove device

This command removes the device from

BlackBerry UEM

but does not remove data from the device. The device may continue to receive email and other work data.

This command is intended for devices that have been irretrievably lost or damaged and are not expected to contact the server again. If a device that has been removed attempts to contact

BlackBerry UEM

, the user receives a notification and the device won't be able to communicate with

BlackBerry UEM

unless it is reactivated.

To send this command to multiple devices, see Send a bulk command.