Clear factory reset protection from a device
When factory reset protection is triggered on the device, enterprise activation on
BlackBerry UEM
will no longer work. You must first clear factory reset protection using the Android
out of box experience. - If you are using any form of automated activation system (such as zero-touch enrollment orSamsung Knox Mobile Enrollment), you must disable it so that the device can go through the out of box experience.
- Once the device has connectivity, on the firstAndroidaccount screen, the user is prompted to enter theGoogleaccount credentials that are associated with the device. If you have set up a specificGoogleaccount in the factory reset protection profile, the user must enter the email address and the password that is associated with the account.
- Once the user has entered theGoogleaccount email address and password, they will be asked if they want to add this user to the device. The user must select the option to use a new user for the device.
- On non-Samsungdevices that are not using zero-touch enrollment: Users can enter 'afw#blackberry' (for the Work space only (Android Enterprise) activation type only) or the enterpriseGoogleaccount details to install theBlackBerry UEM Client, and re-activate the device againstBlackBerry UEM.
- OnSamsungdevices that are not using zero-touch enrollment orSamsung Knox Mobile Enrollment: Complete the out of box experience, and use the device settings to reset the device. When the device restarts, it will be able to re-activate with the enterprise.
- Devices using zero-touch enrollment orSamsung Knox Mobile Enrollment: If you are using any form of automated activation system (such as zero-touch enrollment orSamsung Knox Mobile Enrollment) you can re-enable it for the device, complete the out of box experience and use the device settings to reset the device. The device should now restart and use the automated activation system you have configured.