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  1. BlackBerry Docs
  2. BlackBerry UEM 12.18
  3. Administration
  4. Managing device features
  5. Managing factory reset protection for Android Enterprise devices
  6. Create a Factory reset protection profile

Create a Factory reset protection profile

  1. On the menu bar, click 
    Policies and Profiles > Managed devices > Protection > Factory reset protection
    .
  2. Type a name and description for the profile.
  3. Choose a 
    Factory reset protection setting
    . Select one of the following options: 
    • Disable factory reset protection
      : If you disable factory reset protection, users are not prompted to enter a 
      Google
       user ID after the device is reset to factory settings.
    • Enable and use previous Google account credentials when the device is reset to factory settings
      :  This is the default option. If the user resets the device to factory settings using an untrusted method and a 
      Google
       account existed on the device before it was reset, the account must be verified after the device is reset to factory settings. Note that if your organization uses a managed 
      Google
       account structure, a 
      Google
       account will not exist on the device and factory reset protection will not be available on the device.
    • Enable and specify Google account credentials when the device is reset to factory settings
      : Select this option to specify the 
      Google
       account that must be used to log into the device after an untrusted factory reset. If you select this option, the user's personal 
      Google
       account credentials can't be used after a factory reset.
  4. If you selected 
    Enable and specify Google account credentials when the device is reset to factory settings
    , click 
    +
     > 
    Add using Google authentication
    , and then sign into the 
    Google
     account that you want to use to log into devices that have been reset. 
    You can add up to 20 accounts. You can also specify the account manually. For more information, see Manually obtain a user ID for a Google account.
  5. If you selected 
    Enable and specify Google account credentials when the device is reset to factory settings
     and your organization has a 
    Google Workspace
     or 
    Google Cloud
     domain, select 
    Add a Google account created by BlackBerry UEM
     if you want to include the user's work 
    Google
     account in the list of accounts that can unlock the device after a factory reset.
  6. Click 
    Save
    .