Deactivating devices

When you or a user deactivates a device, the connection between the device and the user account in

BlackBerry UEM

is removed. You can't manage the device and the device is no longer displayed in the management console. The user can't access work data on the device.

You can deactivate a device using the "Delete only work data" or "Delete all device data" command.

BlackBerry UEM

may also deactivate a device if it violates the compliance profile and the specified enforcement action is to deactivate the device. Users can deactivate their devices using the following methods:

For

iOS

and

Android

devices, users can select Deactivate My Device on the About screen in the

BlackBerry UEM Client

app.

For

Windows 10

devices, users can select Settings > Accounts > Work access > Delete.

For devices that use

Knox

MDM, when the device is deactivated, internal apps are uninstalled, and the uninstall option becomes available for any public apps that were installed from the app list as required.

For

Android Enterprise

devices that only have a work profile, if you deactivate a device you have the option to delete all data from the SD card and remove factory reset protection.

For

Android Enterprise

devices with

Work and personal - user privacy

and

Work and personal - full control

activations, if you use the "Delete only work data" command you can type a reason that appears in the notification on the user's device to explain why the work profile was deleted. If the device is deactivated for violating compliance rules, the notification specifies the reason the device was out of compliance.

For

Android Enterprise

devices with

Work and personal - full control

activations, only the "Delete all device data" command is supported by devices running

Android

10 and earlier. The "Delete only work data" command is supported by devices running

Android

11 and later. The "Delete only work data" command removes all work data and apps but allows the user to keep personal data and apps and continue using the unmanaged device.

For

Samsung Knox Workspace

devices that have been activated using the

Work and personal - full control

Work space only

activation types, deactivating the device deletes all data from the device or from the work space only. You can specify which data is wiped using the "Data wipe on deactivation" IT policy rule.