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Redirecting devices that are not activated on
BlackBerry UEM

If
Cisco Identity Services Engine
(ISE) identifies a device that is trying to access the work network (
Wi-Fi
or VPN), and the device is not activated on
UEM
,
Cisco ISE
opens an enrollment page in the device browser that redirects the user to the
BlackBerry UEM Self-Service
console.
The user requires a
UEM
user account to log in to
BlackBerry UEM Self-Service
and activate the device. Instruct users to contact the
UEM
administrator if
Cisco ISE
directs them to the enrollment page.
If a user's device was previously activated with
UEM
then deactivated, the user is not redirected to
BlackBerry UEM Self-Service
when the user tries to access the work network from the device. To resolve this issue, when you remove a device from
UEM
, delete the data for that device from
Cisco ISE
.