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I cannot activate 
iOS
 or 
macOS
 devices

Possible cause

If you are unable to activate 
iOS
 or 
macOS
 devices, the APNs certificate may not be registered correctly.

Possible solution

Perform one or more of the following actions:
  • In the administration console, on the menu bar, click 
    Settings > External integration > Apple Push Notification
    . Verify that the APNs certificate status is "Installed." If the status is not correct, try to register the APNs certificate again.
  • Click 
    Test APNs certificate
     to test the connection between 
    BlackBerry UEM
     and the APNs server.
  • If necessary, obtain a new signed CSR from 
    BlackBerry
     and a new APNs certificate.