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Migrate users from a source server

You can migrate users from a source server to the destination
BlackBerry UEM
. The users remain in both source and destination after the migration is complete.
  1. In the management console, on the menu bar, click
    Settings > Migration > Users
  2. On the
    Migrate users
    screen, click
    Refresh cache
    The cache can take approximately 10 minutes for each 1000 users to populate.
    caches the user data to increase the speed of searching capabilities, but the user data is migrated directly from the source. Refreshing the cache is mandatory only for the first set of users migrated and optional afterward.
  3. Click
  4. Select the users to migrate.
    Only the first 20,000 users are displayed. Search on the user name or email address to locate specific users that may not be in the first 20,000. Selecting all selects only those users on the first page. Set the page size for the number of users that you want to select.
    If changes are made in the source after the cache is refreshed, those changes are not reflected in the cache data displayed. You should not make changes to the source server during migration, but if you do, refresh the cache periodically.
  5. Click
  6. Assign one or more groups and assign an IT policy and one or more profiles to the selected users.
    For more information, see Users and groups in the Administration content.
  7. Click
  8. Click