Commands for

iOS

devices

View device report

This command displays detailed information about a device. You can export and save the device report on your computer. For more information, see View and save a device report.

View device actions

This command displays any actions that are in progress on a device. For more information, see Viewing device actions.

Delete all device data

This command deletes all user information and app data that the device stores and returns the device to factory default settings.

If the device is unable to connect to

BlackBerry UEM

when you send this command, you can either cancel the command or remove the device from the console. If the device connects to

BlackBerry UEM

after you remove it, only the work data is deleted from the device.

If eSIM information is detected on one or more devices that you select, you are prompted to specify whether the data plan information must be preserved.

To send this command to multiple devices, see Send a bulk command.

Delete only work data

This command deletes work data, including the IT policy, profiles, apps, and certificates that are on the device.

If the device is unable to connect to

BlackBerry UEM

when you send this command, you can either cancel the command or remove the device from the console. If the device connects to

BlackBerry UEM

after you remove it, the work data is deleted from the device.

To send this command to multiple devices, see Send a bulk command.

Lock device

This command locks a device. Apple appends "Lost iPhone" or "Lost iPad" to the title of the message you specify. The user must type the existing device password to unlock the device. If a device is temporarily lost, you might use this command.

When you send this command, the device locks only if there is an existing device password. Otherwise, no action is taken on the device.

This command is not supported for

Apple TV

devices.

Unlock and clear password

This command unlocks a device and deletes the existing password. The user is prompted to create a device password. You can use this command if the user forgets the device password.

This command is not supported for

Apple TV

devices.

Turn on Lost Mode

This command locks the device and lets you set a phone number and message to display on the device. For example, you can display contact information for when the device is found.

After you send this command, you can view the location of the device from

BlackBerry UEM

.

This command is supported only for supervised devices.

This command is not supported for

Apple TV

devices.

Deactivate BlackBerry 2FA

This command deactivates devices that are activated with the "

BlackBerry 2FA

" activation type. The device is removed from

BlackBerry UEM

and the user can't use the

BlackBerry 2FA

feature.

This command is not supported for

Apple TV

devices.

Update OS

This command forces devices to install an available OS update.

For more information, see Update the OS on supervised iOS devices.

To send this command to multiple devices, see Send a bulk command.

This command is supported only for supervised devices.

This command is not supported for

Apple TV

devices.

Restart device

This command forces devices to restart.

This command is supported only for supervised devices.

This command is not supported for

Apple TV

devices.

Turn off device

This command forces devices to turn off.

This command is supported only for supervised devices.

This command is not supported for

Apple TV

devices.

Wipe apps

This command wipes data from all

Microsoft Intune

-managed apps on the device. The apps are not removed from the device.

For more information, see Wipe apps managed by Microsoft Intune.

Update device information

This command sends and receives updated device information. For example, you can send newly updated IT policy rules or profiles to a device, and receive updated information about a device such as OS version or battery level.

To send this command to multiple devices, see Send a bulk command.

Update time zone

This command sets the device time according to the region that you select.

Remove device

This command removes the device from

BlackBerry UEM

but does not remove data from the device. The device may continue to receive email and other work data.

This command is intended for devices that have been irretrievably lost or damaged and are not expected to contact the server again. If a device that has been removed attempts to contact

BlackBerry UEM

, the user receives a notification and the device won't be able to communicate with

BlackBerry UEM

unless it is reactivated.

To send this command to multiple devices, see Send a bulk command.

Refresh eSIM cellular plans

For devices that have an eSIM-based cellular plan, this command queries updated plan details for the device from the device carrier URL.