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Configuring communication between devices and
BlackBerry UEM

The
Enterprise Management Agent
profile ensures that devices contact
BlackBerry UEM
regularly for app or configuration updates. When there is an update for a device,
BlackBerry UEM
prompts the device to contact
BlackBerry UEM
to receive the updates. If for any reason the device doesn't receive the prompt, the
Enterprise Management Agent
profile is used to make sure that the device contacts
BlackBerry UEM
at intervals that you specify.
In on-premises environments, you can also use the
Enterprise Management Agent
profile to allow
BlackBerry UEM
to collect a list of personal apps on users' devices. To turn off the collection of personal apps, you must deselect the "Allow personal app collection" setting. For more information, see Turn off personal apps collection.
You can assign an
Enterprise Management Agent
profile to users, user groups, and device groups.