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Deactivating devices

When you or a user deactivates a device, the connection between the device and the user account in
BlackBerry UEM
is removed. You can't manage the device and the device is no longer displayed in the management console. The user can't access work data on the device.
You can deactivate a device using the "Delete only work data" or "Delete all device data" command.
BlackBerry UEM
may also deactivate a device if it violates the compliance profile and the specified enforcement action is to deactivate the device. Users can deactivate their devices using the following methods:
  • For
    iOS
    and
    Android
    devices, users can select Deactivate My Device on the About screen in the
    BlackBerry UEM Client
    app.
  • For
    Windows 10
    devices, users can select Settings > Accounts > Work access > Delete.
For devices that use
Knox
MDM, when the device is deactivated, internal apps are uninstalled, and the uninstall option becomes available for any public apps that were installed from the app list as required.
For
Android Enterprise
devices that only have a work profile, if you deactivate a device you have the option to delete all data from the SD card and remove factory reset protection.
For
Android Enterprise
devices with
Work and personal - user privacy
and
Work and personal - full control
activations, if you use the "Delete only work data" command you can type a reason that appears in the notification on the user's device to explain why the work profile was deleted. If the device is deactivated for violating compliance rules, the notification specifies the reason the device was out of compliance.
For
Android Enterprise
devices with
Work and personal - full control
activations, only the "Delete all device data" command is supported by devices running
Android
10 and earlier. The "Delete only work data" command is supported by devices running
Android
11 and later. The "Delete only work data" command removes all work data and apps but allows the user to keep personal data and apps and continue using the unmanaged device.
For
Samsung Knox Workspace
devices that have been activated using the
Work and personal - full control
or
Work space only
activation types, deactivating the device deletes all data from the device or from the work space only. You can specify which data is wiped using the "Data wipe on deactivation" IT policy rule.