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Create a device SR requirements profile for
Samsung Knox

Depending on the wireless service provider that a device uses, E-FOTA updates may not be available. Some wireless service providers (for example,
) use their own systems to manage wireless updates.
Verify that an E-FOTA license has been added to
BlackBerry UEM
. To use E-FOTA, you must select the
global "Allow OTA updates" rule in the associated  IT policy in the
BlackBerry UEM
management console.
E-FOTA will reach end of service on July 31, 20022. For more information see the information from Samsung. For information about migrating to Samsung E-FOTA One, visit to read article 69901.
  1. On the menu bar, click
    Policies and Profiles
  2. Click
    Compliance > Device SR requirements
  3. Click The Add icon.
  4. Type a name and description for the profile.
  5. In the
    Samsung device firmware rule
    table, click The Add icon.
  6. Select
    Apply restriction to all Android devices
    to allow
    Android OS
    updates to be applied to
  7. In the
    Device model
    field, enter the device model or select one from the drop-down list.
  8. In the
    drop-down list, select a language.
  9. In the
    Carrier code
    field, enter the CSC code for the wireless service provider for the device.
  10. Click
    Get firmware version
  11. Repeat steps 5 to 8 for each firmware rule that you want to add.
  12. When you are done, click
  13. In the
    Samsung device firmware rules
    table, click
    beside the firmware version you added.
  14. In the
    Schedule forced update
    dialog box, do the following (
    : If you select the Schedule forced update option, the Knox device is no longer restricted to the firmware version and you can manually update it if a later version is available.):
    1. In the
      Schedule forced update between
      fields, select a date range when the update must be installed. The date range must be between 3 and 7 days. The default value is 7 days.
    2. In the
      Schedule forced update during the hours of
      drop-down lists, specify when the forced update must be installed and the time zone for the user. The time range must be between 1 and 12 hours.
  15. Click
If necessary, rank profiles.