Activating Android devices
Android
devicesThe steps users follow to install the
BlackBerry UEM Client
and initiate Android
device activation depend on several factors, including the Android
OS version, the device manufacturer, how your organization uses Google
services, the activation type specified in the device activation profile, and your organization's preferences. You can provide instructions to users in the activation email that BlackBerry UEM
sends to users. For more information, see Email templates.Android Enterprise
devices support several methods for users to start the activation process:Activation method | Description |
|---|---|
Install the UEM Client from Google
Play | Devices that will be activated with the Work and personal - user privacy activation type don't need to be reset to factory default settings before activation. To activate these devices, users can download the UEM Client to their device from Google
Play .For more information, see Activate an Android Enterprise device with the Work and personal - user privacy activation type. |
User downloads the UEM Client from the BlackBerry download site | In situations where Android users don't have access to Google
Play , for devices that will be activated with the Work and personal - user privacy activation type, users can download the UEM Client .apk file from the BlackBerry download site or you can download the file from BlackBerry and put it in a location that your users can access.For more information, visit support.blackberry.com/community to read article 42607. |
Enter Google domain credentials during device setup | If BlackBerry UEM is connected to your organization's Google Workspace or Google Cloud domain, to activate devices that are assigned the Work space only or Work and personal - full control activation type, when users enter their work Google credentials during device setup the device downloads the UEM Client and begins the activation process.For more information, see Activate an Android Enterprise device when BlackBerry UEM is connected to a Google domain. |
Scan a QR Code that contains the UEM Client download location | BlackBerry UEM allows you to include the download location for the UEM Client in the QR Code added to the activation email sent to users. To activate devices that are assigned the Work space only or Work and personal - full control activation type, users can tap the device Start screen seven times to open a QR Code reader and scan the QR Code .Some device manufacturers may not support this functionality. |
Tap an NFC sticker or a secondary device with the BlackBerry UEM Enroll app that is programmed with the UEM Client download location | You can program an NFC sticker or set up a secondary device that has the UEM Enroll app installed. To activate devices that are assigned the Work space only or Work and personal - full control activation type, users can tap the NFC sticker or the secondary device to start the UEM Client download.The same secondary device or NFC sticker can be used to activate devices for multiple users. For more information, see Activate an Android Enterprise device without access to Google Play. |
Android zero-touch enrollment or Samsung Knox Mobile Enrollment | Android zero-touch enrollment allows you to deploy a large number of Android Enterprise devices at one time. Knox Mobile Enrollment allows you to deploy large numbers of Samsung Knox devices with Android Enterprise activations. To use these option, devices must be provisioned for zero-touch enrollment or Knox Mobile Enrollment when they are purchased from an authorized reseller.For more information see Configure support for Android zero-touch enrollment or Activate multiple devices using Knox Mobile Enrollment. |
Each option to download the
UEM Client
and start device activation is supported only by certain activation types. For the Work space only
and Work and personal - full control
activation types, the supported options also depend on how your organization uses Google
services.Activation type | Work and personal - user privacy | Work and personal - full control | Work space only | ||||
|---|---|---|---|---|---|---|---|
Method | Google domain | Managed Google
Play | No Google access | Google domain | Managed Google
Play | No Google access | |
Install UEM Client from Google
Play or user download | Yes | No | No | No | No | No | No |
Google domain credentials | Yes | Yes | No | No | Yes | No | No |
Scan QR Code | No | Yes | Yes | Yes | Yes | Yes | Yes |
Tap NFC sticker or secondary device | No | Yes | Yes | Yes | Yes | Yes | Yes |
Android zero-touch enrollment / Samsung Knox Mobile Enrollment | No | Yes | Yes | Yes | Yes | Yes | Yes |