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Unable to contact server, please check connectivity or server address


This error can appear on the device during activation because of the following:
  • The username was entered incorrectly on the device.
  • The customer address for device activation was entered incorrectly on the device.
    This is only required when registration with the 
    BlackBerry Infrastructure
     has been disabled.
  • No activation password has been set, or the password has expired.

Possible solutions

Possible solutions include:
  • Verify the username and password.
  • Verify the customer address for device activation.
  • Set a new activation password using 
    BlackBerry UEM Self-Service