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Users are not receiving the activation email


Users are not receiving their activation email, even though all of the settings in 
BlackBerry UEM
 are correct.

Possible solution

If users are using a third-party mail server, email messages from 
BlackBerry UEM
 can be marked as spam and end up in the spam email folder or the junk mail folder.
Make sure that users have checked their spam email folder or junk mail folder for the activation email.