Troubleshooting common issues
Problem | Possible solution |
|---|---|
Linking problems (for example, undefined symbols) | To verify that you included the necessary frameworks and libraries, check the appendix of the BlackBerry Dynamics SDK for iOS API Reference. |
Access and password screens are poorly rendered | Verify that GDAssets.bundle has been added to the Copy Bundle Resources build phase and that the copy of the bundle distributed with the framework has been added to the project. |
App crashes |
|
Provisioning error | The email address or access key (PIN) has been incorrectly entered, or an old access key has been used. Double-check the credentials and, if necessary, send a new access key from the BlackBerry UEM management console. |
Blank screen with keyboard when the app is launched | The BlackBerry
Dynamics user interface is not correctly integrated with the app. Verify that awakeFromNib is implemented without warnings. |
Blank screen after the password is entered | The app was authorized but failed to continue because the GDAppEventAuthorized event passed to handleEvent was not handled correctly. |
A device command from BlackBerry UEM , such as wipe or lock, did not go into effect immediately | The app was unauthorized but failed to stop running because the GDAppEventNotAuthorized event passed to handleEvent was not handled correctly. |