My messages aren't syncing

Make sure that your device is connected to a mobile or 

Wi-Fi

 network.

If your device is connected to a mobile network, check that your cellular data is turned on. 

If you changed an account password recently, make sure that you update the password in your account settings. In the 

BlackBerry Hub+

 Inbox, tap . In the 

Accounts & views

 section, tap 

Manage accounts

 and then tap your account. In the 

Server settings

 section, change your password, and then tap . 

Make sure that your device is syncing information for all accounts. In the device settings, tap 

Users & accounts

. Make sure that depending on what you are trying to sync, the 

Auto-sync work data

 and 

Auto-sync personal data 

switches are turned on. 

Verify that email synchronization is turned on. In the 

BlackBerry Hub+

 Inbox, tap . In the 

Accounts & views

 section, tap 

Manage accounts

 and then tap your account. Make sure that the 

Sync email

 switch is turned on. If the switch is turned on, try turning it off and then turning it on again. 

Check the synchronization interval. In the 

BlackBerry Hub+

 Inbox, tap . In the 

Accounts & views

 section, tap 

Manage accounts

 and then tap your account. Confirm that the 

Sync interval

 field in the 

Data usage

 section is not set to 

Never

.

Try removing the email account from the 

BlackBerry Hub+

 Inbox, and then re-adding it.

If your messages still aren't syncing, try searching the BlackBerry Knowledge Base.