I can't add an email account

If you receive a message saying that your account can't be authenticated, make sure that you typed the correct email address and password.

Try adding the email account manually. In the 

BlackBerry Hub+

 Inbox, tap   . Enter an email address, and then tap 

Manual setup

.

If you're trying to add a work account supported by an enterprise mobility management solution from 

BlackBerry

, make sure that you have an activation password from your administrator.

If you're trying to add an email account supported by 

Microsoft Exchange ActiveSync

, contact your administrator or email service provider to find out if you need to change any settings for the account.