Sign in to the Cylance Endpoint Security management console using enhanced authentication
Cylance Endpoint Security
management console using enhanced authenticationYou can configure authentication policies that specify the types of authentication that administrators must complete to sign in to the
Cylance Endpoint Security
management console and users must complete to activate Cylance Endpoint Security
apps or agents (for example, the CylancePROTECT Mobile
app and the CylanceGATEWAY
agent). A transitioning screen appears briefly before the Cylance Endpoint Security
management console is accessed. If you sign in with an external IDP that was configured for custom authentication in the management console (Settings > Custom Authentication), you must continue to sign in using the 'Or sign in with your External Identity Provider' link with your external third-party IDP credentials.
BlackBerry
recommends that you configure your external IDP configuration as an authenticator so that you can use an authentication policy to sign in with your third-party IDP credentials from the main sign in screen. This provides more granularity and flexibility in the authentication configuration. For more information on how to configure your external IDP as an authenticator, see Migrate external IDPs from Custom Authentication to an authenticator.If you configured your external IDP configuration as an authenticator before December 2023, users will be unable access the
Cylance
console directly from their external IDP user portal using single sign on. To enable this feature, you must generate a new Cylance Endpoint Security
single sign-on login request. For more information on how to enable IDP-initiated sign in to the Cylance
console, see Enhanced authentication sign in and the How Do I Update your external IDP to enable SSO access to the Cylance console.- Complete one of the following tasks to access the management console.AccessTaskStepsMainCylance Endpoint Securitysign in screen.Sign in with yourCylanceaccount.
- Enter your email address.
- ClickSign In.
- Enter your password.
- ClickSign In.
Sign in with your External Identity Provider that is configured as an authenticator.- Enter your email address.
- ClickSign In.
- Enter your password.
- ClickSign In.
Sign in with your External Identity Provider.- ClickSign in with your External Identity Provider.
- In the browser, enter your email address.
- ClickSign In.
- Enter your password
- ClickSign In.
External IDP users' portalSingle sign on with your External Identity Provider credentials.- Log in to your IDP user portal.
- Click the application that is assigned to you.