Managing

BlackBerry Workspaces

apps

You can manage

BlackBerry Workspaces

apps for users in the organization, list all devices registered to a specific user, and disable and re-instate use of the

BlackBerry Workspaces

app for a user on a particular device.

If a user reports a lost mobile device, you can identify that specific device (based on the user’s identifying email address, device type, and last activity date) and wipe all

Workspaces

-controlled files cached on that device and disable the device for document access. Wiping files off the mobile device is conducted the next time that device connects to the

Workspaces

service.

When working with a

Windows

or a

Mac

computer, a disable request simply signs the user out of the session that is currently active on that computer. This is useful, for example, if a user forgot to sign out of

BlackBerry Workspaces

on a computer to which the user no longer has access. If the user downloaded

Workspaces

-controlled files to that computer, the files are not wiped clean; however, there is no way to open or access those files until an authorized user signs in on that computer.

By default, each

BlackBerry Workspaces

app on a user’s mobile device or computer must connect to the

Workspaces

service at least once every 72 hours in order to stay registered and maintain access permissions; otherwise the user is not able to open any controlled files cached on that device until they reconnect and sign back in.