- Getting started
- System components and configuration
- BlackBerry AtHoc account requirements
- Install BlackBerry AtHoc
- Upgrade BlackBerry AtHoc
- Postinstallation or upgrade configuration
- Set antivirus file exclusions for database log and tempDB files
- IIS postinstallation checklist
- Application pool configuration tables
- Table 1: Application pool configuration
- Table 2: Application Pool - Web application associations for the AtHoc website - Enterprise configuration
- Table 3: AtHoc services application pool configuration
- Table 4: Application pools - web application association for AtHoc services web site
- IIS handler mappings
- Verification checklist
- Application pool configuration tables
- (Optional) Enable message termination
- (Optional) Enable and enforce the TLS 1.2 protocol
- (Optional) Configure the application server for Windows authentication
- (Optional) Configure client certificates on the application server
- (Optional) Set the SSL client certificate
- (Optional) Install certificates for cloud delivery services
- (Optional) Configure new access card formats for operator auto-login
- (Optional) Enable FIPS on each application server
- (Optional) Archive and MAS export service account requirements
- Configure .NET framework to use a web proxy
- (Optional) Restore the XML files for duplicated devices
- (Optional) Set up error pages for Self Service throttling
- (Optional) Set up error pages for Self Service throttling
- Advanced server configuration
- IIS 8.5 Security Technology Implementation Guide
- Server STIG
- IISW-SV-000103: Enable log file and Event Tracing windows
- IISW-SV-000107: Sufficient web server log records for location of web server events
- IISW-SV-000108: Sufficient web server log records for source of web server events
- IISW-SV-000110: Sufficient web server log records to establish the outcome of web server events
- IISW-SV-000111: Sufficient web server log records to establish identity
- IISW-SV-000112: Web server must use Event Tracing for Windows logging option
- IISW-SV-000120: Samples, examples, and tutuorials must be removed from production server
- IISW-SV-000124: Web server must have MIMEs that invoke OS shell programs disabled
- IISW-SV-000146: Web server must not impede ability to write log record content to an audit log
- IISW-SV-000153: Web server must maintain the confidentiality of controlled information during transmission
- IISW-SV-000154: Web server must maintain the confidentiality of controlled information during transmission
- Application STIG
- IISW-SI-000206: Enable log file and Event Tracing windows
- IISW-SI-000209: Sufficient website log records to establish identity
- IISW-SI-000210: Sufficient website log records to establish identity
- IISW-SI-000211: Website must use Event Tracing for Windows logging option
- IISW-SI-000214: Website must have MIMEs that invoke OS shell programs disabled
- IISW-SI-000228: Non-ASCII characters in URLs must be prohibited
- Server STIG
- Verifying BlackBerry AtHoc is operational
- Appendix A: Troubleshooting
- Appendix B: Organization duplicator object management
- BlackBerry AtHoc Customer Support Portal
- Legal notice
- BlackBerry Docs
- BlackBerry AtHoc
- BlackBerry AtHoc 7.9
- Installation and Configuration Guide
- Postinstallation or upgrade configuration
- (Optional) Archive and MAS export service account requirements
(Optional) Archive and MAS export service account requirements
This task is required only for new installations that use Archive and MAS export.
In order for the System Archive and MAS Export functions to work, the
AtHoc
services application pool identities need a domain service account with sysadmin
access on SQL Server. A viable alternative is the built-in Local System account, however, additional configuration on SQL is required.Add all application servers’
domain\computer$
account as a new login to SQL Server and grant it the server role of sysadmin.The backup folder path must also exist on the
Microsoft SQL
Server
and the application pool identities must have write access to that folder. The backup folder path is defined in the System Setup (3) organization under System Settings.If you use a client certificate for this server, ensure that the account has permission to access that client certificate. For more information, see (Optional) Configure client certificates on the application server.
To set up a service account for
AtHoc
services applications pools, complete the following steps:- Stop theAtHocservices (application pools) in IIS.
- AtHocRegular Scheduler Pool
- AtHocAlert Coordinator Pool
- AtHocPSS Polling Agent Pool
- AtHocTracking Processor Pool
- AtHocDelivery Coordinator Pool
- AtHocAdvanced Scheduler Pool
- AtHocTracking Summary Coordinator Pool
- AtHocBatch Coordinator Pool
- AtHocUser Termination Coordinator Pool
- For each application pool, complete the following steps:
- Select the application pool, and openAdvanced Settings.
- Under Process Model, editIdentity.
- ChooseCustom Accountand enter a username and password.
- Restart the application pool.