Activate a
BlackBerry 10
device

Send the following activation instructions to the device user.
  1. On the device, navigate to
    Settings
    .
  2. Tap
    Accounts
    .
  3. If you have existing accounts on this device, tap
    Add Account
    . Otherwise, continue to Step 4.
  4. Tap
    Email, Calendar and Contacts
    .
  5. Type your work email address and tap
    Next
    .
  6. In the
    Password
    field, type the activation password you received. Tap
    Next
    .
  7. If you receive a warning that your device could not look up connection information, complete the following steps:
    1. Tap
      Advanced
      .
    2. Tap
      Work Account
      .
    3. In the
      Server Address
      field, type the server address. You can find the server address in the activation email message you received or in
      BlackBerry UEM Self-Service
      .
    4. Tap
      Done
      .
  8. Follow the instructions on the screen to complete the activation process.
To verify that the activation process completed successfully, perform one of the following actions:
  • On the device, navigate to the
    BlackBerry Hub
    and confirm that the email address is present. Navigate to the Calendar and confirm that the appointments are present.
  • In
    BlackBerry UEM Self-Service
    , verify that your device is listed as an activated device. It can take up to two minutes for the status to update after you activate the device.
  • Verify the
    BlackBerry 2FA
    app automatically downloaded and installed on the user's device by checking their workspace. If not, the
    BlackBerry 2FA
    app can be downloaded from
    BlackBerry World
    for Work.