Create a user

Every 
BlackBerry 2FA
 user needs to exist as user in 
BlackBerry UEM
. Do one of the following:
  • If the user is already in 
    BlackBerry UEM
    , follow the instructions to set an activation password and send an activation email in the 
    BlackBerry UEM
     administration content
    .
  • If the user is not yet in 
    BlackBerry UEM
    , follow these steps to create one and send an activation password to the user.
For the advanced version of this task, follow the instructions to create a user account in the 
BlackBerry UEM
 administration content
.
  1. In the 
    BlackBerry UEM
     management console, on the menu bar, click 
    Users
    .
  2. In the left pane, click 
    Add user
    .
  3. Do one of the following:
    Task
    Steps
    Add a directory user.
    1. On the 
      Company directory
       tab, in the search field, specify the search criteria for the directory user that you want to add. You can search by first name, last name, display name, username, or email address.
    2. Click  .
    3. In the search results, select the user account.
    Add a local user.
    1. Click the 
      Local
       tab.
    2. Type the 
      First name
       and 
      Last name
       for the user account.
    3. In the 
      Display name
       field, make changes if necessary. The display name is automatically configured with the first and last name that you specified.
    4. In the 
      Username
       field, enter a unique username for the user account.
    5. In the 
      Email address
       field, enter a contact email address for the user account. An email address for the user account is required when you enable a service such as 
      BlackBerry Workspaces
       or device management. 
    6.  In the 
      Console password
       field, enter a password for 
      BlackBerry UEM Self-Service
      . If the user is assigned an administrative role, they can also use the password to access the management console. 
  4. Perform one of the following tasks:
    Task
    Steps
    Automatically generate an activation password for the user and send an activation email.
    1. Select the 
      Autogenerate device activation password and send email with activation instructions
       option.
    2. In the 
      Activation period expiration
       field, specify the number of minutes, hours, or days that the user can activate a device before the activation password expires.
    3. In the 
      Activation email template
       drop-down list, click a template to use for the activation email.
    Set an activation password for the user and, optionally, send an activation email.
    1. Select the 
      Set device activation password
       option.
    2. Enter an activation password.
    3. In the 
      Activation period expiration
       field, specify the number of minutes, hours, or days that the user can activate a device before the activation password expires.
    4. Perform one of the following actions:
      1. To send activation instructions to the user, in the 
        Activation email template
         drop-down list, click a template to use for the activation email.
      2. If you do not want to send activation instructions to the user, clear the 
        Send email with activation instructions and activation password
         check box. You must communicate the activation password to the user.
    Do not set an activation password for the user.
    1. Select the 
      Do not set device activation password
       option. You can set an activation password and send an activation email later.
  5. If you use custom variables, expand 
    Custom variables
     and specify the appropriate values for the variables that you defined.
  6. Perform one of the following actions:
    • To save the user, click 
      Save
      .
    • To save the user and create another user account, click 
      Save and new
      .