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  2. BlackBerry 2FA
  3. BlackBerry 2FA - Administration Guide
  4. Steps to manage One-Time Password hardware tokens
  5. Manually resync a hardware token

Manually resync a hardware token

If a one-time password hardware token that is assigned to a user is not usable because the drift was not automatically accommodated, you can try to manually resync the token. To manually resync a token with
BlackBerry UEM
, the user needs to give you two new consecutive codes.
  1. On the menu bar, click
    Users
    . Search for and select the name of the user.
  2. Click
    One-time password tokens
    .
  3. In the
    Assigned token
     section, click
    Resync
    .
  4. In the
    Time-step window
     field, enter the maximum number of time-steps that you want to resync to for the out-of-sync token.
  5. In the
    First token code
     field, enter the code that displays on the token.
  6. In the
    Second token code
     field, enter the next consecutive code that displays on the token.
  7. Click
    Resync
    .