Skip Navigation

BlackBerry Connectivity Node
does not activate with
BlackBerry UEM Cloud


After you upload the activation file and click Activate, you receive an error message that the activation was not successful.

Possible solutions

Try any of the following:
  • Verify that you uploaded the latest activation file that you generated in the management console. Only the latest activation file is valid.
  • Activation files expire after 60 minutes. Generate and upload a new activation file, then try to activate again.
  • Visit to read article 38964.