- About this guide
- What is BEMS?
- Preinstallation checklists
- Installation and upgrade
- Supported installation and upgrade paths
- Best practices: Preparing to upgrade
- Steps to install BEMS
- BEMS setup application modes
- Steps to upgrade BEMS
- Steps to upgrade BEMS and change to an alternate JRE
- Steps to upgrade BEMS and change the instant messaging service
- Steps to install BEMS instances into a cluster
- Prerequisites: Installing and configuring BEMS
- Core requirements
- Configure the Java Runtime Environment
- Prerequisites: Connect for Microsoft Lync Server and Skype for Business
- Preparing the computer that hosts BEMS for use with Microsoft Lync Server 2013 or Skype for Business
- BlackBerry Connect service database requirements
- Preparing the Microsoft Lync Server and Skype for Business topology for BEMS
- SSL certificate requirements for Microsoft Lync Server and Skype for Business
- Mutual TLS (MTLS) certificates
- Steps to create a CA-signed certificate for the local computer account using a CSR for BEMS
- Steps to create a CA-signed for the local computer account using automatic enrollment for BEMS
- Create a CSR for the local computer account for BEMS
- Create a Personal Certificate for the local computer account for BEMS
- Export the CA-signed certificate and private key from the Microsoft Management Console
- Import the CA-signed certificate and private key to additional BEMS instances
- Presence prerequisites: Microsoft Lync Server and Skype for Business
- Prerequisites: BlackBerry Push Notifications service
- Prerequisites: Cisco Unified Communications Manager IM and Presence Service requirements for Presence
- Prerequisites: Docs service
- Prerequisites: BlackBerry Directory Lookup, BlackBerry Follow-Me, and BlackBerry Certificate Lookup services
- Installing or upgrading the BEMS software
- Removing the BEMS software
- Troubleshooting BEMS installation or upgrade
- Appendices
- Appendix: AlwaysOn Availability support for SQL Server
- Steps to setup SQL Server for AlwaysOn availability
- Configure the BEMS services databases for AlwaysOn availability
- Enabling AlwaysOn availability group failover to subnets for the BEMS-Core and Mail services
- Enabling AlwaysOn availability group failover to subnets for the Connect service
- Enabling AlwaysOn availability group failover to subnets for the Docs service
- Architecture: BEMS notification flow using the Microsoft Graph API
- Architecture: BEMS
- Appendix: AlwaysOn Availability support for SQL Server
- BlackBerry Docs
- BlackBerry Enterprise Mobility Server 3.5
- BEMS Installation Guide
- Troubleshooting BEMS installation or upgrade
Troubleshooting BEMS installation or upgrade
BEMS
installation or upgradeIn some cases you might need to troubleshoot a
BEMS
installation or upgrade issue. In some cases you might need to return BEMS
to the previous version of the software and then retry the upgrade. The approach to take depends on the current state of your environment and the BEMS
software versions involved in the upgrade. For detailed information about the data (for example,
BEMS
installation logs) that must be captured to assist in troubleshooting and resolving BEMS
installation and upgrade issues, visit support.blackberry.com/community to read article 51187.