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  6. Accessing BlackBerry Workspaces Support
  7. Generate and send log files

Generate and send log files

If you encounter an issue, generate log files to send to 
BlackBerry
 Support to help with their investigation.
  1. Click the 
    BlackBerry
     
    Workspaces
     icon in the menu bar, and select 
    Preferences
    . 
  2. Click the 
    Help
     tab. 
  3. In the 
    Support Logs
     area, click 
    Generate logs
    . 
  4. Do one of the following:
    • Click 
      Send
       to generate the log file and to send it by email. An email opens with a zipped log file attached; add your comments and send your mail (
      Send
       is available where your default mail client allows other programs to add attachments only). 
    • Click 
      Save
       to generate and save the log file on your computer to send later.