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  1. BlackBerry Docs
  2. BlackBerry AtHoc
  3. BlackBerry AtHoc Integrations
  4. BlackBerry AtHoc CylanceGuard Integration
  5. Troubleshoot the BlackBerry AtHoc CylanceGUARD integration
  6. Use the BlackBerry AtHoc Diagnostic 2 table for advanced troubleshooting
  7. Find all requests and responses for a specific customer contact

Find all requests and responses for a specific customer contact

  1. Log in to the
    CylanceGUARD
     portal administrator console.
  2. In the filter navigator, type
    BlackBerry AtHoc Diagnostic 2
    .
  3. Under
    BlackBerry AtHoc
    , click
    BlackBerry AtHoc Diagnostic 2
    .
  4. On the
    BlackBerry AtHoc Diagnostic 2
     screen, click The Filter icon to display the filter options.
  5. Create the filter
    Payload contains
    <email-address>
     to display all requests and responses for the specified user.
  6. Optionally, add an additional
    Transaction Type
     filter to filter out specific transaction types.
  7. Click
    Run
    .