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Find all requests and responses for a specific customer contact

  1. Log in to the
    portal administrator console.
  2. In the filter navigator, type
    BlackBerry AtHoc Diagnostic 2
  3. Under
    BlackBerry AtHoc
    , click
    BlackBerry AtHoc Diagnostic 2
  4. On the
    BlackBerry AtHoc Diagnostic 2
    screen, click The Filter icon to display the filter options.
  5. Create the filter
    Payload contains
    to display all requests and responses for the specified user.
  6. Optionally, add an additional
    Transaction Type
    filter to filter out specific transaction types.
  7. Click