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  1. BlackBerry Docs
  2. BlackBerry AtHoc
  3. BlackBerry AtHoc Integrations
  4. BlackBerry AtHoc CylanceGuard Integration
  5. Configure BlackBerry AtHoc for the CylanceGUARD integration
  6. Create an alert template for registering the BlackBerry AtHoc mobile app

Create an alert template for registering the
BlackBerry AtHoc
 mobile app

Create a template for the email that will be sent to CylanceGUARD customers that provides information about how to download and register the
BlackBerry AtHoc
 mobile app.
  1. Log in to the
    BlackBerry AtHoc
     management system as an administrator.
  2. Click
    Alerts
     >
    Alert Templates
    .
  3. On the
    Alert Templates
     screen, click
    New
    .
  4. On the
    New Template
     screen, in the
    Alert Template
     section, enter a template name in the
    Name
     field.
  5. Optionally, enter a description in the
    Description
     field.
  6. In the
    Content
     section, select a
    Severity
     and
    Type
     from the pull-down lists.
  7. In the
    Title
     field, enter a one-line summary that communicates the purpose of the alert. The maximum number of characters is 100. The title is required and displays at the top of the recipients' screen when the alert is sent out.
  8. In the
    Body
     field, enter up to 4000 characters of text that communicate why the alert has been sent and provide instructions to the target audience.
  9. Optionally, in the
    More Info Link
     field, enter a URL that opens a webpage where users can get more details about the alert. When users receive the alert, a
    For more info
     link in it will take them to the webpage.
  10. In the
    Target Users
     section, click the
    By Users
     tab.
  11. Click
    Add/Block Users
    .
  12. On the
    Add/Block Users
     window, select at least one user who will receive the welcome alert every time it is triggered. This is important because at least one user must be targeted in the alert.
  13. Click
    Apply
    .
  14. Click the
    By Advanced Query
     tab.
  15. In the
    By Advanced Query
     section, select the AND/OR operator. When AND is selected, users must meet all conditions to be targeted in the alert. When OR is selected, users that match any of the search conditions are targeted. The default is AND.
  16. Click
    Add Condition
    .
  17. From the
    Select Attribute
     pull-down list, select
    Cylance-Guard-Account
    .
    If the
    Cylance-Guard-Account
     attribute does not appear in the list, complete the steps in Create the Cylance-Guard-Account user attribute.
  18. From the
    Select Operation
     pull-down list, select
    is not empty
    .
  19. Click
    Add Condition
    .
  20. From the
    Select Attribute
     pull-down list, select
    Created On
    .
  21. From the
    Select Operation
     pull-down list, select
    after
    .
  22. Click
    Now
    , select the
    days ago
     option and type
    1
     in the field.
  23. Click the
    Select Personal Devices
     tab. A list of available personal devices appears, including the percentage of selected users who can be reached by each device type.
  24. Select the check box beside each Email device you want to include.
  25. In the
    Schedule
     section, enter an
    Alert Duration
    .
  26. In the
    Start Time
     section, select the
    Activate Recurrence
     option and select the time when the alert should be sent.
  27. In the
    Recurrence Pattern
     section, select
    Daily
     from the
    Interval
     pull-down list and then select the
    Everyday
     option.
  28. In the
    Recurrence Period
     section, enter the current date in the
    Start Date
     field and select the
    No end date
     option in the
    End Date
     section.
  29. Click
    Preview and Save
    .
  30. On the alert template preview screen, click
    Save
    .