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  1. BlackBerry Docs
  2. BlackBerry AtHoc
  3. BlackBerry AtHoc Integrations
  4. BlackBerry AtHoc CylanceGuard Integration
  5. Troubleshoot the BlackBerry AtHoc CylanceGUARD integration
  6. Find customer contacts that failed a user sync

Find customer contacts that failed a user sync

  1. Log in to the
    CylanceGUARD
     portal administrator console.
  2. In the filter navigator, type
    Monitor
    .
  3. Under
    BlackBerry AtHoc
    , click
    Monitor
    .
  4. On the
    Monitors
     screen, click The Filter icon to display filter options.
  5. Create the filter
    Type is Create/Update User
     and then click
    Run
     to display all user records that failed a user sync.
  6. To find a customer contact that has failed a user sync and who will not be retried (aborted users), create the filter
    Type is Create/Update User AND Retry Count greater than or is 3
     and then click
    Run
    .
    The Retry Count value should be greater than or equal to the Max Retry Count set in the system property.