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Find customer contacts that failed a membership sync

  1. Log in to the
    portal administrator console.
  2. In the filter navigator, type
  3. Under
    BlackBerry AtHoc
    , click
  4. On the
    screen, click The Filter icon to display filter options.
  5. Create the filter
    Type is Membership Sync
    and then click
    to display all user records that failed a membership sync.
  6. Optionally, to find a customer contact that has failed a membership sync and who will not be retried (aborted users), create the filter
    Type is Membership Sync AND Retry Count greater than or is 3
    and then click
    The Retry Count value should be greater than or equal to the Max Retry Count set in the system property.
    You can use the email address of the user from the record to get more details about the failure from the
    BlackBerry AtHoc
    Diagnostic module.