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  1. BlackBerry Docs
  2. BlackBerry AtHoc
  3. BlackBerry AtHoc Integrations
  4. BlackBerry AtHoc CylanceGuard Integration
  5. Troubleshoot the BlackBerry AtHoc CylanceGUARD integration
  6. Find customer contacts that failed a membership sync

Find customer contacts that failed a membership sync

  1. Log in to the
    CylanceGUARD
     portal administrator console.
  2. In the filter navigator, type
    Monitor
    .
  3. Under
    BlackBerry AtHoc
    , click
    Monitor
    .
  4. On the
    Monitors
     screen, click The Filter icon to display filter options.
  5. Create the filter
    Type is Membership Sync
     and then click
    Run
     to display all user records that failed a membership sync.
  6. Optionally, to find a customer contact that has failed a membership sync and who will not be retried (aborted users), create the filter
    Type is Membership Sync AND Retry Count greater than or is 3
     and then click
    Run
    .
    The Retry Count value should be greater than or equal to the Max Retry Count set in the system property.
    You can use the email address of the user from the record to get more details about the failure from the
    BlackBerry AtHoc
     Diagnostic module.