Skip Navigation
  1. BlackBerry Docs
  2. BlackBerry AtHoc
  3. BlackBerry AtHoc Integrations
  4. BlackBerry AtHoc CylanceGuard Integration
  5. Configure the BlackBerry AtHoc integration in the CylanceGUARD portal administrator console
  6. Create and configure an alert template for events

Create and configure an alert template for events

  1. Log in to the
    CylanceGUARD
     portal administrator console.
  2. In the filter navigator, type
    Alert Templates For Events
    , and then select
    Alert Templates For Events
    .
  3. On the
    Alert Templates
     screen, click
    New
    .
  4. On the
    Alert Templates - New Record
     screen, select
    Case [sn_customerservice_case]
     from the
    Table
     pull-down list.
  5. On the
    What to Send
     tab, enter a title in the
    Title
     field. You can enter from 3 to 100 characters.
  6. In the
    Body
     field, enter up to 4000 characters of text. For example:
    A Security Alert has been Escalated and requires your attention:

Case Number ${number}

Short Description: ${short_description}

${custom_last_comment}
    • ${field_name} entries are placeholders. The value of the placeholder is dynamically populated from the case record.
    • ${custom_placeholder} entries are custom placeholders. Their values are also dynamically populated from the case record, but need additional processing to extract the value from them.
  7. Optionally, in the
    Severity
     field, select a severity from the pull-down list.
  8. Optionally, in the
    More Info Link
     field, enter a placeholder link. For example,
    ${custom_more_info_link}
    .
  9. Click the
    Whom to Send - Groups
     tab.
  10. Click The Unlock icon to unlock the
    Dynamic Target Groups
     section and select groups to target.
    Do not select any Target Users or Dynamic Target Users in the
    Whom to Send - Users
     tab.
  11. Click the
    Which devices to Send
     tab and select the devices from the
    Delivery Method
     field on which to send alerts. Only devices that are paired in the
    Pair Device
     module are displayed.
    As you select devices, they are populated automatically in the
    Targeted Devices
     field.
  12. Click
    Submit
    .
  13. In the top navigation bar, click
    All
    .
  14. In the filter navigator, type
    Alert Template For Events
     and then select
    Alert Template For Events
    .
  15. On the
    Alert Templates
     screen, click the number in the
    Identifier
     column for the alert template you just created.
  16. On the alert template details screen, take note of the number in the
    Identifier
     field.
  17. In the filter navigator, type
    Business Rules
    .
  18. Click
    Business Rules
     in the
    System Definition
     module.
  19. On the
    Business Rules
     screen, click
    Event Ticket Escalation
    .
    Tip: To find the
    Event Ticket Escalation
     entry, select
    Name
     from the
    Business Rules
     search pull-down list and type
    Event Ticket Escalation
    .
  20. On the
    Business Rule - Event Ticket Escalation
     screen, click the
    Advanced
     tab.
  21. In the
    //Link Alert Template that needs to be triggered for the event
     section, enter the identifier number that you identified in Step 16 as the value for the
    var alert_template_unique_id =
     parameter.
  22. Click
    Update
    .