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  1. BlackBerry Docs
  2. BlackBerry AtHoc
  3. BlackBerry AtHoc Integrations
  4. BlackBerry AtHoc CylanceGuard Integration
  5. Configure the BlackBerry AtHoc integration in the CylanceGUARD portal administrator console
  6. Enable BlackBerry AtHoc for a customer account

Enable
BlackBerry AtHoc
 for a customer account

Enable
BlackBerry AtHoc
 for any customer account that should receive escalation alerts on the
BlackBerry AtHoc
 mobile app.
  1. Log in to the
    CylanceGUARD
     portal administrator console.
  2. In the filter navigator, type
    Accounts
    .
  3. Under
    Customer Service
     >
    Customer
    , click
    Accounts
    .
  4. On the
    Accounts View: Case
     screen, select the customer account on which to enable
    BlackBerry AtHoc
    .
  5. On the account details screen, select the
    AtHoc Enabled
     option.
  6. Click
    Update
    .