Skip Navigation
  1. BlackBerry Docs
  2. BlackBerry AtHoc
  3. BlackBerry AtHoc Integrations
  4. BlackBerry AtHoc CylanceGuard Integration
  5. Troubleshoot the BlackBerry AtHoc CylanceGUARD integration
  6. Use the BlackBerry AtHoc Diagnostic 2 table for advanced troubleshooting

Use the
BlackBerry AtHoc
 Diagnostic 2 table for advanced troubleshooting

The
BlackBerry AtHoc
 Diagnostic 2 table contains all requests from
CylanceGUARD
 to
BlackBerry AtHoc
 and all responses from
BlackBerry AtHoc
. The
BlackBerry AtHoc
 Diagnostic 2 table contains the request and response for the following API requests:
  • ADD_ATTRIBUTE_VALUES
    : Adds attribute values to a specific attribute.
  • ALERT PUBLISH API
    : Publishes an alert from
    CylanceGUARD
     to
    BlackBerry AtHoc
    .
  • ALERT-TRACKING-DETAILS API
    : Retrieves detailed tracking data for a specific alert, organized by Users and Devices.
  • DELETE_ATTRIBUTE_VAL
    : Deletes attribute values from a specific attribute.
  • DEVICE SUMMARY
    : Retrieves device level tracking summary data for a specific alert.
  • GET_ATTRIBUTE_VALUES
    : Fetches all attribute values present in a particular attribute.
  • GET DEVICES API
    : Gets all enabled devices for the organization to integrate with
    CylanceGUARD
    .
  • GET-PROVIDER
    : Tests if the details entered on the Settings page are correct. If the details are correct, the Connection Successful message is displayed on the Settings page when the user clicks
    Test Connection
    .
  • MEMBERSHIP SYNC
    : Syncs a user with attribute values.
  • OVERALL SUMMARY
    : Retrieves summary tracking data for a specific alert.
  • USER SYNC [SCHEDULER]
    : Syncs user information to
    BlackBerry AtHoc
    .
Use the following fields to check the API Request and Response payload:
  • Alert Activity ID
    : This field contains the Alert Activity ID (the
    CylanceGUARD
     sys_id of the alert). This value can be used to see the REQUEST and RESPONSE XML for SYNC USER,  GET DEVICES, and TEST CONNECTION.
  • Alert ID
    : This field contains the Alert ID of the alert for which the REQUEST and RESPONSE data is tracked. The Alert ID field has a value only for ALERT PUBLISH, STATUS,  and DETAILS transaction types.
  • Payload Type
    : This field stores the Payload Type and can have a REQUEST or RESPONSE value.
  • Transaction Type
    : This field stores the Transaction Type (API Name). The Transaction Type field can have the ALERT PUBLISH, OVERALL SUMMARY, DEVICE SUMMARY, DETAILS, SYNC USER, GET DEVICES, or TEST CONNECTION value.
To view the Request and Response for any API mentioned above, view the
BlackBerry AtHoc
 Diagnostic 2 table.
  1. Log in to
    CylanceGUARD
     portal administrator console.
  2. In the filter navigator, type
    BlackBerry AtHoc Diagnostic 2
    .
  3. Under
    BlackBerry AtHoc
    , select
    BlackBerry AtHoc Diagnostic 2
    . The Request and Response data are displayed in the
    BlackBerry AtHoc Diagnostic 2
     table.
  4. For ALERT PUBLISH, STATUS or DETAILS, use the Alert ID and Transaction Type to search for an API request and response.
    Use the Alert ID and Transaction type to search
  5. For USER SYNC, use the Alert Activity ID to search for an API request or response.
    Use Alert Activity ID to search
    You can find the Alert Activity ID for an alert from the
    BlackBerry AtHoc
     Diagnostic 1 table's Alert GUID field.
  6. Click a Request OR Response record. The Request OR Response data is displayed in the Payload field.
    The Payload field in a Request Or Response record