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Add a custom service in the
BlackBerry UEM

provides a growing selection of predefined service templates. As an administrator, you may also want to add custom services to
BlackBerry Enterprise Identity
. Most services that use the SAML 2.0 protocols can be integrated. SAML services that you integrate may be customized and specific to your organization, or you might choose to integrate a service from a SaaS provider that is in broader use.
When a service is enabled, users that you entitle can use the service. When a service is disabled, all entitled users lose access until it is enabled again.
For detailed information about the available service templates, see Integrating SaaS services.
  1. In the
    BlackBerry UEM
    management console, on the menu bar click
  2. Click
    BlackBerry Enterprise Identity > Services
  3. Click plus-icon.png.
  4. Select
    Custom Service
  5. Complete the fields to configure the custom service.
    • When you add a SAML claim, if you choose a Local claim, you then have to select an option in the Attribute value list. This will map a SAML attribute to an attribute type known to
      BlackBerry Enterprise Identity
      , such as User name.
    • When you add a SAML claim, if you choose a Static claim, you have to type an option in the Attribute value field.
  6. Click