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  4. Self Service User Guide
  5. Troubleshooting
  6. Workaround for the Self Service validation error

Workaround for the Self Service validation error

If you are using Internet Explorer (IE) 9 or later with Windows 7 or later, you might receive a validation error when you try to view the Self Service screen. To fix this error, complete the following steps:
  1. Go to
    Control Panel
     >
    Internet Options
     and click the
    Security
     tab.
  2. With the Internet zone options displayed, select
    Enable Protected Mode
    .
    Setting Enable Protected Mode in the Internet Properties dialog
  3. Click the
    Trusted sites
     icon.
  4. With the
    Trusted sites zone options
     displayed, deselect
    Enable Protected Mode
     if it is selected.
    The Trusted sites zone options dialog
  5. Click
    Sites
    .
  6. On the
    Trusted sites
     screen, enter the
    BlackBerry AtHoc
     website address in the
    Add this website to the zone
     field.
  7. Click
    Close
    .
  8. If the Self Service screen is blocked by Active X (indicated by a yellow bar at the top of the screen requesting permission to display images), click
    Yes
     to unblock it and allow Active X to display the Self Service screen.