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  2. BlackBerry AtHoc
  3. 7.19
  4. Self Service User Guide
  5. Inbox
  6. View the details of an alert or event

View the details of an alert or event

You can view details about the alerts and events in your Self Service Inbox.
  1. Click
    Inbox
     in the top navigation bar. The Inbox opens, displaying your alerts and events.
  2. Click the alert or event that you want to view. The alert or event details screen opens.
    The following information is displayed for a selected alert:
    • Details
       section:
      • Severity
      • Title
      • Status
      • Time
      • Type
      • Published By
      • Expiration date and time
    • Response Options
       section:
      • Available response options
      • Replied on date and time
    • Content
       section:
      • Body content
      • Location (if included in the alert)
    • Content
       section:
      • Body content
      • Location (if included in the alert)
    • Attachments
       section: Thumbnail of the attachment. Click the thumbnail of an image attachment to view it. Click   to download an attachment to your local computer.
    The following information is displayed for a selected event:
    • Details
       section:
      • Severity
      • Title
      • Status
      • Date and time
      • Published By
      • Expiration date and time
    • Update Status
       section: Display name and status of users
    • Content
       section:
      • Body content
      • Location (if included in the event)
    • Status History
       section: Status, date, time, and updated by information
    • Dependents Status History
       section: Status, date, time, and updated by information for each dependent
    • Attachments
       section: Thumbnail of the attachment. Click the thumbnail of an image attachment to view it. Click The Download Attachment icon to download an attachment to your local computer.
    • Alerts
       section:
      • Alert title for the initial, reminder, and ending alerts for the event
      • Date and time for each alert
      • Content text of each alert
  3. Optionally, for alerts that require a response, select your response in the
    Response Options
     section and click
    Submit Response
    .
  4. Optionally, for events that require a response, in the
    Update My Status
     section, click The Edit icon. On the
    Affected Users
     window, select your status from the list and click
    Apply
    .