Access Self Service from a URL link
The only time you need to sign in to Self Service is if the computer you are using does not have the
BlackBerry AtHoc
desktop app installed, single sign-on is disabled for your organization, and
you do not use a Windows username/domain combination or a CAC card for authentication.- Click theURLprovided by your administrator.
- On theLoginscreen, enter yourUsernameandpassword.Your username and password are normally the same as your Windows login username and password. In some cases, though, your organization will send you a unique username and password that you should use instead.
- Optionally, clickEnglish (US)at the bottom of the Login screen to switch the language that is displayed in Self Service.
- ClickLog In.
- If your system has two-factor authentication enabled, you will see the Two-Factor Authentication page. To continue accessing Self Service, complete the following steps:
- Choose a delivery method to receive a verification code (email, phone, or text.)
- Optionally, if your system has reCAPTCHA enabled for user verification, select theI'm not a robotcheck box.
- ClickNext. The Verification Required window opens and a verification code is sent to your device.
- Enter the verification code and clickSubmit.