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Import dependent users

To import dependent users, include the username of the sponsor in a Sponsor column in the import .csv file.

The following conditions apply to importing dependent users with a .csv file:

The dependents feature must be enabled for your organization.

The username of the sponsor must already exist in the

BlackBerry AtHoc

system before attempting the import.

You cannot import a user as a dependent if they are already in the system as a sponsor.

Dependents can only be imported into the organization of their sponsor.

Dependents must have unique usernames in the

BlackBerry AtHoc

system.

If partial user import is enabled and there is an error in the sponsor user row, the dependent user is imported as a standalone user, not as a dependent of the sponsor.

You can change the sponsor of a dependent to another sponsor in the

BlackBerry AtHoc

system.

You can change a sponsor user into a dependent user by setting their sponsor attribute to the username of another sponsor user.

You cannot import both the organization attribute and the sponsor attribute in the same file. This prevents a dependent from being created in a different organization than their sponsor.

Section:

Manage users