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Stop the import users process

When you import user details into
BlackBerry AtHoc
using a .csv file, the values that exist in the .csv file overwrite any existing values in the database. If the .csv file contains blank fields, the current values in the database are replaced by empty values.
While the import user process is underway, the import happens in batches of 5000 users. Click the
Stop Import
button on the
Importing Users
window to stop the import process and prevent the next batch of users from being imported.
The Stop Import button stops the import, but does not undo it. Records that have already been added are not removed and updated records are not restored to previous values. To download a .csv file that contains information about the users that were imported before the import was stopped, click
Download Log
on the
Import Details: Stopped
window.