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  2. BlackBerry AtHoc
  3. 7.15
  4. System Administrator Configuration Guide
  5. Configure devices
  6. Manage a TTY/TDD phone device

Manage a TTY/TDD phone device

Only the EN-US locale is supported on TTY/TDD phone devices.
  1. In the navigation bar, click The Settings icon.
  2. In the
    Devices
     section, click
    Devices
    .
  3. On the
    Personal Devices
     tab, click
    TTY/TDD Phone
    .
  4. On the
    TTY/TDD Phone
     page, click
    Edit
    .
  5. Modify the values in the
    Details
     section with names and information that are valid for your organization. You must have the enterprise administrator role to update the Name, Common Name, Group Name, and Device Group Order.
  6. Optionally, select
    Users Must Provide Contact Info For This Device in Self Service
     if you want to require users to provide that information. If you do not select this option, users are still able to provide the information, but it is not required.
  7. Optionally, select the
    Enable GETS
     option to enable Government Emergency Telecommunications Service (GETS) calls. GETS calls can be made only from land lines and not from mobile phones.
  8. In the
    Contact Info Edit
     field, select who can edit contact information. The options are
    All
    ,
    None
    ,
    End Users
    , and
    Operators
    .
  9. Optionally, in the
    Help Text
     section, enter text that will appear on the screen when operators are creating an alert.
    You must have the enterprise administrator role to edit the help text fields.
    • Targeting Help Text
      : When the operator selects this device as a target, the text you enter in this field appears at the top of the
      Review and Publish
       screen. For example, if you want to remind operators that TTY/TDD phone messages have a character limit, you can enter the following text:
      "TTY/TDD Phone: Alert will be split into multiple messages if it exceeds 140 characters or 70 unicode characters."
      The text then appears at the top of the Review and Publish screen.
    • Contact Info Help Text
      : The text you enter in this field appears under the device name on the End User details screen. The text should explain what should be entered in the field.
    • Contact Info Tool Tip
      : The text you enter in this field appears as a pop-up tool tip when the user hovers their cursor over the device name on the End User details screen. The text should explain what should be entered in the field.
  10. In the
    Delivery Gateways
     section, click
    Add a Delivery Gateway
     and then select
    AtHoc
    Cloud Delivery Service (West)
    or
    AtHoc
    Cloud Delivery Service (East)
    .
  11. Click The Edit icon.
  12. On the
    Configure Gateway
     window, replace the content with the following: 
    <Configuration><DeviceType>TTY</DeviceType></Configuration>
  13. Click
    Submit
    .
  14. Click
    Save
    .
  15. Click
    More Actions
     >
    Enable
     if you are ready to make the device available for alert publishing.
    The TTY/TDD Phone device is then fully configured.