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Configure the text messaging device for hosted SMS

In the navigation bar, click The Settings icon

In the

Devices

section, click

Devices

On the

Devices

page, on the

Personal Devices

tab, click

Text Messaging

On the

Text Messaging

page, click

Edit

Modify the values in the

Details

section with names and information that are valid for your organization.

In the

Contact Info Edit

field, select who can edit contact information. The options are

All

None

End Users

, and

Operators

Optionally, select

Users must provide contact info for this Device in Self Service

if you want to require users to provide that information. If you do not select this option users are still able to provide the information, but it is not required.

In the

Help Text

section, enter text that will appear on the screen when operators are creating an alert.

You must have the enterprise administrator role to edit the Help Text fields.

Targeting Help Text

: When the operator selects this device as a target, the text you enter in this field appears at the top of the

Review and Publish

screen. For example, if you want to remind operators that text messages have a character limit, you can enter the following text:

"SMS: Alert will be split into multiple messages if it exceeds 140 characters or 70 unicode characters."

The text then appears at the top of the Review and Publish screen.

Help text on the Review and Publish screen

Contact Info Help Text

: The text you enter in this field appears under the device name on the End User details screen. The text should explain what should be entered in the field.

Contact Info Tool Tip

: The text you enter in this field appears as a pop-up tool tip when the user hovers their cursor over the device name on the End User details screen. The text should explain what should be entered in the field.