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  1. BlackBerry Docs
  2. BlackBerry AtHoc
  3. 7.15
  4. System Administrator Configuration Guide
  5. Configure devices
  6. Manage mass communication devices
  7. Manage the Cloud Services Gateway
  8. Manage the hosted email service

Manage the hosted email service

  1. In the navigation bar, click The Settings icon.
  2. In the
    Devices
     section, click
    Devices
    .
  3. On the
    Devices
     page, on the
    Personal Devices
     tab, click an email device.
  4. On the device details page, click
    Edit
    .
  5. Modify the values in the
    Details
     section with names and information that are valid for your organization.
  6. In the
    Contact Info Edit
     field, select who can edit contact information. The options are
    All
    ,
    None
    ,
    End Users
    , and
    Operators
    .
  7. Optionally, select
    Users must provide contact info for this Device in Self Service
     if you want to require users to provide that information. If you do not select this option, providing the information will be optional.
  8. In the
    Help Text
     section, enter text that will appear on the screen when operators are creating an alert.
    You must be an Enterprise Administrator to edit the help text fields.
    • Targeting Help Text
      : When the operator selects this device as a target, the text you enter in this field appears at the top of the
      Review and Publish
       screen. For example, if the device is a work email account, you can enter, "Email - Work: Do not use for off-shift alerts" so that users know not to select the device if they are trying to contact people who are not at work.
      Targeting help text on the Review and Publish screen
    • Contact Info Help Text
      : The text you enter in this field appears under the device name on the End User details screen. The text should explain what should be entered in the field.
      Contact information help text
    • Contact Info Tool Tip
      : The text you enter in this field appears as a pop-up tool tip when the user hovers the cursor over the device name on the End User details screen. The text should explain what should be entered in the field.
      Contact information hover help text
  9. In the
    Delivery Gateway
     section, click
    Add a Delivery Gateway
     and then select
    AtHoc Cloud Delivery Service Gateway
     or
    OEM Cloud Delivery Service
    , either East or West, based on the information
    BlackBerry AtHoc
     customer support has provided.
  10. Click
    Save
    .
  11. If you are ready to make the device available for alert publishing, click
    More Actions
     >
    Enable
    .
The device is available for alert publishing.