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  1. BlackBerry Docs
  2. BlackBerry AtHoc
  3. 7.15
  4. Situation Response User Guide
  5. Plan and Respond
  6. View incidents in the Incident Manager
  7. View a live incident
  8. Add steps

Add steps

You can add steps to an incident when it is live. To add steps to a draft incident, see Add steps to a plan.
  1. Log in to the
    BlackBerry AtHoc
     management system as an operator with plan manager permissions.
  2. Click
    Plan
     >
    Incident Manager
    .
  3. Optionally, select
    Live Incidents
     to filter the list of incidents.
  4. Select the incident that you want to add steps to.
  5. On the incident details page, click
    Add Step
    and select one of the following step types:
    • Alert
    • Attachment
    • Collaboration
    • Event
    • Free Text
  6. On the
    Add Step
     window, do one of the following:
    • For an
      Alert
       step, select an alert template from the list. Only alert templates that are ready to publish appear in the list. Click
      Preview
       to open a window that displays the details of the selected template.
    • For an
      Event
       step, select an event template from the list. Only event templates that are ready to publish appear in the list. Click
      Preview
       to open a window that displays the details of the selected template.
    • For an
      Attachment
       step, click
      View/Add Attachments
      . On the
      View/Add Attachments
       window, drag files or click
      Browse
       and then browse to and select the files you want to add. You can add up to 5 attachments totaling up to 1 MB. Click
      Apply
      .
    • For a
      Collaboration
       step, click
      Set Users & Groups
      . On the
      Set Users & Groups
       window, select the
      Users
       or
      Groups
       tab. Select the users or distribution lists you want to include in the collaboration, and then click
      Apply
      . Only users who have registered on the
      BlackBerry AtHoc
       mobile app or operators who have registered on the Collaboration page in the
      BlackBerry AtHoc
       management system can be added to the collaboration.
    • For a
      Free Text
       step, in the
      Free text instructions
       field, enter a maximum of 4000 characters of text.
  7. On the
    Add Step
     window, enter a step name. For alert and event steps, the
    Step Name
     field is automatically populated with the name of the selected template. You can edit this field.
  8. Optionally, enter a step description. The maximum number of characters is 200.
  9. Click
    Add
    .
The step is added to the live incident and can be activated.