Managing BBM Enterprise users and their accounts across one or more UEM servers in the same organization Skip Navigation

Managing
BBM Enterprise
users and their accounts across one or more
UEM
servers in the same organization

For locally imported users (manually created or imported using a .csv file):
  • If an administrator manually deletes this type of
    BBM Enterprise
    user, recreating the user (on the same or another
    BlackBerry UEM
    tenant) will result in a new
    BBM Enterprise
    account for the user.
  • If an administrator migrates this type of
    BBM Enterprise
    user to a different
    UEM
    in the same organization, reactivating the user (on the same or a different UEM tenant) will result in the same
    BBM Enterprise
    account for the user.
  • This type of user can exist on multiple
    UEM
    instances in the same or different organizations. Each user is assigned a different
    BBM Enterprise
    account.
For
Microsoft Active Directory
or LDAP users imported into
UEM
using an
Active Directory
or LDAP-linked
UEM
group:
  • If an administrator manually deletes this type of
    BBM Enterprise
    user, recreating the user (on the same or another
    UEM
    tenant) will result in a new
    BBM Enterprise
    account for the user unless this user exists in another
    UEM
    instance in the same organization.
  • If an administrator migrates this type of
    BBM Enterprise
    user to a different UEM in the same organization, reactivating the user (on the same or a different
    UEM
    tenant) will result in the same
    BBM Enterprise
    account for the user.
  • This type of user can exist on multiple
    UEM
    instances in the same or different organizations. If this user exists in different organizations, they are assigned a different
    BBM Enterprise
    account. If this type of user exists in multiple
    UEM
    tenants in the same organization, they are assigned the same
    BBM Enterprise
    account, but this configuration should be avoided due to potential issues with
    BBM Enterprise
    .