BlackBerry UEM Self-Service

For 
BlackBerry UEM
 version 12.11 and later, users can log in to 
BlackBerry UEM Self-Service
 to generate their own 
BBM Enterprise
 activation passwords, and to view or deactivate 
BBM Enterprise
 that is installed on their devices. Users can view these options from the 
BBM Enterprise
 menu in 
BlackBerry UEM Self-Service
.
 You can configure options to generate a password and to view or deactivate 
BBM Enterprise
 on the Self-Service settings page in 
BlackBerry UEM
. You can also choose whether to send an activation email and set a rule for password complexity. For more information, see the BlackBerry UEM Administration content or the BlackBerry UEM Cloud Administration content.
If a user generates a 
BBM Enterprise
 activation password, an available 
BBM Enterprise
 activation email template is always used regardless of the Self-Service activation email template setting that you configured.
You should enable the Send activation email option to ensure that all users receive their activation instructions by email because desktop 
BBM Enterprise
 users cannot scan QR codes.
Because 
BBM Enterprise
 does not allow you to enter the 
BlackBerry UEM
 server address directly, you should enable the Turn on registration with the BlackBerry infrastructure option on the Activation defaults page in 
BlackBerry UEM
. To set the option, navigate to Settings > General Settings > Activation defaults.