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  2. BlackBerry UEM 12.18
  3. Administration
  4. Activating devices
  5. Device activation instructions
  6. Activating iOS devices
  7. Activate an iOS or iPadOS device with the MDM controls activation type

Activate an
iOS
 or
iPadOS
 device with the
MDM controls
 activation type

These steps apply to
iOS
 and
iPadOS
 devices that are activated using
MDM controls
 or
User privacy
 with MDM options enabled.
During activation, users must leave the
BlackBerry UEM Client
 app to manually install the MDM profile. Lockdown Mode must be disabled on the device (
iOS
 and
iPadOS
 16 or later). Lockdown Mode prevents the installation of configuration profiles which are required for activation.
Send the following activation instructions to the device user, or send them a link to the following workflow: Activating your iOS device.
  • If Lockdown Mode is enabled on your device (
    iOS
     and
    iPadOS
     16 or later), you must disable it to activate the device. Lockdown Mode prevents the installation of configuration profiles which are required for activation. If necessary, you can enable Lockdown Mode after activation.
  1. On the device, install the
    BlackBerry UEM Client
    . You can download the
    BlackBerry UEM Client
     from the
    App Store
    .
  2. On the device, tap
    UEM Client
     and accept the License Agreement.
  3. Do one of the following:
    Task
    Steps
    Use a
    QR Code
     to activate the device
    1. Tap The QR code icon.
    2. Tap
      Allow
       to allow the
      BlackBerry UEM Client
       to take pictures and record video.
    3. Scan the
      QR Code
       in the activation email message that you received.
    Manually activate the device
    1. Type your work email address and activation password.
    2. If necessary, type the server address. You can find the server address in the activation email message you received or in
      BlackBerry UEM Self-Service
      .
    3. Tap
      Next
      .
  4. Tap
    Allow
     to allow the
    UEM Client
     to send you notifications. Choosing
    Don't Allow
     will prevent the device from activating completely.
  5. When you are prompted to install a configuration profile, tap
    OK
    .
  6. When you are prompted to download the configuration profile, tap
    Allow
    .
  7. After the download is complete, open
    Settings
    .
  8. Tap
    General
     and navigate to
    Profiles and Device Management
    .
  9. To install the profile, tap
    BlackBerry UEM Profile
     and follow the instructions on the screen.
  10. After the installation is complete, return to the
    BlackBerry UEM Client
     app to complete the activation.
  11. If you are prompted, follow the instructions on the screen to install work apps on your device.
To verify that the activation process completed successfully, perform one of the following actions:
  • On the device, open the
    BlackBerry UEM Client
     app and tap
    About
    . In the Activated Device and Compliance Status sections, verify that the device information and the activation time stamp are present.
  • In
    BlackBerry UEM Self-Service
    , verify that your device is listed as an activated device. It can take up to two minutes for the status to update after you activate the device.