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  1. BlackBerry Docs
  2. BlackBerry UEM 12.17
  3. Administration
  4. Monitoring and reporting
  5. Using log files
  6. Retrieving device logs
  7. Get device logs using a BlackBerry UEM command

Get device logs using a
BlackBerry UEM
 command

In an on-premises environment, you can use a
BlackBerry UEM
 command to get log files from the following device types:
  • iOS
  • Android
This command is not available in
BlackBerry UEM Cloud
.
  • iOS
     and
    Android
     devices must have the
    BlackBerry UEM Client
     installed.
  • By default, the Junior HelpDesk role cannot retrieve log files.
  1. On the menu bar, click
    Users > Managed devices
    .
  2. Search for a user account.
  3. In the search results, click the name of the user account.
  4. Click the device tab.
  5. In the
    Manage devices
     window, click
    Get device logs
    .
  6. Click
    Request
    .
Retrieve the device log files. By default, the log files are stored in C:\Program Files\BlackBerry\UEM\Logs\device_logs.