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  2. BlackBerry UEM 12.17
  3. Administration
  4. Monitoring and reporting
  5. Monitoring BlackBerry UEM using SNMP tools
  6. Configure SNMP to monitor components

Configure SNMP to monitor components

To use SNMP to monitor the 
BlackBerry UEM Core
, 
BlackBerry Secure Connect Plus
, 
BlackBerry Secure Gateway
, or 
BlackBerry Cloud Connector
, you must configure the settings in the management console.
  1. On the menu bar, click 
    Settings > Infrastructure > SNMP
    .
  2. Expand 
    Global settings
     and select the 
    Enable SNMP monitoring
     check box.
  3. In the 
    Community
     field, replace the default by typing a new community name.
  4. In the IP address field, type the IPv4 UDP address for the server where the trap management tool is installed.
  5. In the 
    Port
     field, type the port number for the trap management tool. By default, the port number is 1620.
  6. Click 
    Save
    .
  7. Expand each 
    BlackBerry UEM
     instance name. If necessary, you can change the port numbers that you want 
    BlackBerry UEM
     to use to listen for SNMP data requests. The following port numbers are assigned by default:
    • BlackBerry UEM Core
      : 1610
    • BlackBerry Secure Connect Plus
      : 1611
    • BlackBerry Secure Gateway
      : 1612
    • BlackBerry Cloud Connector
      : 1613
      To change the port number for the 
      BlackBerry Cloud Connector
      , you need to edit the value of 
      com.rim.platform.mdm.zed.snmp.monitoring.udpport
       in the 
      BlackBerry UEM
       database.
    You can't set ports for specific BCN components; however, these services start listening to the assigned default ports after being restarted if Windows SNMP services is installed and configured and 
    Enable SNMP monitoring
     is selected.
  8. Click 
    Save
    .
Complete one of the following tasks:
  • If you enable monitoring for the 
    BlackBerry UEM Core
    , in the 
    Windows
     Services, restart the 
    BlackBerry UEM - UEM Core
     service.
  • If you enable monitoring for 
    BlackBerry Secure Connect Plus
    , in the 
    Windows
     Services, restart 
    BlackBerry UEM - BlackBerry Secure Connect Plus
     service.
  • If you enable monitoring for 
    BlackBerry Secure Gateway
    , in the 
    Windows
     Services, restart 
    BlackBerry UEM - BlackBerry Secure Gateway
     service.
  • If you enable monitoring for 
    BlackBerry Cloud Connector
    , in the 
    Windows
     Services, restart 
    BlackBerry UEM - BlackBerry Cloud Connector
     service.