Get the PDF

Frequently Asked Questions

FAQ	Answer
How do I change BlackBerry Work settings?	Tap > .
Why aren't my email messages synchronizing?	There is probably an issue with your connection to your mail server. If the issue persists after 1 hour, contact your administrator. Administrators can contact the BlackBerry Support Team if they require assistance to diagnose the underlying issue.
I'm getting too many email notifications. I can't distinguish between calendar reminders and new email alerts.	See Managing your notifications and alerts.
Why am I being prompted for my BlackBerry Work password so often?	Your administrator controls this behavior using a password timeout policy. System events may also cause the password to be required even when the timeout has not elapsed. When you stop using BlackBerry Work , Notes, or Tasks, password unlock is required in as few as 5 minutes. Additionally, the password is required on a "cold start". For example, after you restart a device or when you force quit the app and launch it again.
The blue circle with the BlackBerry logo is blocking an area on my screen. How can I move it?	The Launcher can be moved by pressing and holding it.
How do I access my calendar and contacts?	Tap and then tap Calendar or Contacts .
How do I create an out of office message?	See Create an automatic out of office reply.
How do I create a signature?	See Change your signature.
Why can't I copy or paste content from BlackBerry Work ?	Your administrator may have restricted this behavior for security reasons.
Why can't I use the camera in BlackBerry Work ?	Your administrator may have restricted this behavior for security reasons.
Why can't I use dictation in BlackBerry Work ?	Your administrator may have restricted this behavior for security reasons.
How do I change the number of email messages that are synchronizing to BlackBerry Work ?	This is managed in the BlackBerry Work settings. See Change your settings.
How do I change to conversation view?	This is managed in the BlackBerry Work settings. See Change your settings.
How do I change the font size in BlackBerry Work ?	By default, BlackBerry Work uses the system font settings. Here's how to adjust. Open the Settings app Tap Display & Brightness Tap Text size Adjust the font size slider. You can also set a custom font for composing or replying to email messages. This is managed in the BlackBerry Work settings. You can also adjust the font size for the email list and the meeting agenda view. See Change your settings.
How do I turn off the avatars in my email list?	This is managed in the BlackBerry Work settings. See Change your settings.
Why am I getting the message that "[Your device's browser] / [Safari] has been blocked by your IT administrator. Install BlackBerry Access to continue" when I tap a link in a BlackBerry Work email message?	Your administrator may have restricted this behavior for security reasons. In many cases, your administrator will allow BlackBerry Access to be used for links in an email. Contact your administrator for more information on how to install BlackBerry Access .
How can I synchronize tasks?	You must install BlackBerry Tasks . Contact your administrator for more information.
How can I synchronize notes?	You must install BlackBerry Notes . Contact your administrator for more information.
How can I convert an email message to a note?	See Convert an email to a note.